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Terms/Faq

 
 

Terms


1. General
 
This web-site and the content in it is intended to provide information about cultural events and to allow the booking online. A Contract will be finished, when RomeOpera-Tickets.com confirms in writing or per EDP entry of an order from the Customer. Aberrant stipulations by the respective buyer can be accepted by an explicit agreement in writing only.

The data and information concerning all of the events listed by RomeOpera-Tickets.com have been painstakingly researched, and are updated regularly. No warranty is undertaken for the correctness, actuality or completeness of the contents offered in these internet sites, which may be subject to alterations and errors. Changes and misunderstandings may occur. Exter-nal links will be a subjective collection of other Internet sites. References to external internet sites are characteristic elements of this web site. The authors and operators will take respon-sibility for the content of these sites. The use for commercial purposes as well as the repro-duction and distribution of the content in this web site is prohibited.

2. Ticket order

An order submitted by the customer is binding and cannot be annulled after a positive confirmation of it from our side, the return or ex-change of admission tickets not being possible. After submitting of the order the system pro-vides a notification of availability. The cost of the ticket is debited to the provided credit card. Please note that subsequent cancellation is not possible. In the case of Internet bookings it is not possible to personally select seats within the selected price category. Should seats no longer be available in the required price category, you will be notified and advised about al-ternatives. A compensation can not be made (for example: excuse for being late) or partially fulfilled conditions.

3. Payment conditions

CREDIT CARDS

Pre-pay:
Bank Account data:

Bankname: Raiffeisenlandesbank Noe - Wien AG
BLZ: 32000
Account: 00106834642
SWIFT: RLNWATWW
IBAN: AT42 3200 0001 0683 464

4. Programm Changes

The customer acknowledges that the respective holders of events have as a rule reserved the right to make changes in casting and program and do not give the right of returning the tickets. vienna-concert.com is the operator between Organizer and the Costumer and will not be responsible for returning the entrance fee. vienna-concert.com is in particular also not liable for (frustrated) efforts that the customer has expended arising from any possible cancellation, rescheduling, or program or casting changes, particularly those such as travel and sojourn expenses incurred. vienna-concert.com is not responsible for informing the ticket holder about eventual Cancellations /Delays/relocations, but we will make an effort to inform all costumers if it lies within our possibilities. The cancellation of paid tickets is categorically excluded. If there has been charged any ad-vance booking fee and the performance has been cancelled, we can not refund this advance booking fee, because the service of arrangements has already been done.

5. Tickets Delivery

All of the prices are intended as including any applicable taxes and fees, yet excluding ship-ping expenses, which vary according to the type of delivery selected by the customer. We bring to your attention that the final price may differ from the original noted price. This differ-ence may happen because of organizational reasons. This difference may vary, depending on the performance and the art of the Contract between RomeOpera-Tickets.com and the Organizer.

6. Contract Language

The contract languages are german and english.

7. Guarantees

With some holders of events, in particular the Venice Opera House (La Fenice), Music Society and Concert House , tickets can as a rule only be booked bindingly 1 month prior to the date of performance, at the earliest. Should the ticketing of reserved and paid tickets due to technical, organizational or any other reasons, not be possi-ble, the vienna-concert.com will refund the price of the ticket(s) including all fees without deduction. However, the vienna-concert.com does not assume liability for expenditures associated directly or indirectly with the (baseless) ticket reservation (e.g. a refund of travel cancellation costs is not possible). vienna-concert.com does not bear any liability with respect to the customer for the contents of the events listed. vienna-concert.com cannot assume any liability for tickets posted and lost in the mail, vienna-concert.com having discharged its performance duty relative to the customer for the option of delivery by mail upon having posted them to the delivery address stated by the customer.

8. Revocation Right 

You can cancel your confirmed Vienna Opera tickets up to 10 days before the date of performance. In this case, a cancellation fee of 50% from the total amount will be charged. 50% of the costs will be refunded to you. If RomeOpera-Tickets.com for whatever reason fails to deliver confirmed tickets, it must inform the customer not later than 10 days before the performance and must refund the full amount. You can cancel your confirmed classic concert tickets up to 3 days (72 hours) before the concert. However, in this particular case, we will have to charge a cancellation fee of 30%. You will get 70% of your money back. Cancelling concert tickets later than 3 days before the event is not possible.

9. Data security 

Data collected within the scope of purchase are restored for accounting and customer evi-dence purposes. We collect the following information: billing address, shipping address, tickets ordered. This information is used only in accordance with privacy laws and furthermore, we will not sell, share or rent any of the information that visitors provide us with. Our site has security measures in place to protect against loss, misuse and alteration of the information under our control. The ticket orders will be taken place under locked SSL-Mode (Secret Socket Layer Mode), during Transfer, therefore they will be not readable for third parties When the system is working under SSL the URL switch from http:// to https://, and the browsers tool bar is replaced by the symbol of a key or a padlock.The payments are made through the company Ogone Payment Services.

Your personal data are not stored, or used in any sense.

10. Appliable Right, Court Venue

 The reserved tickets can be picked up at the evening box office of the place of performance. Up own wish tickets can be sent to the address given upon order (shipment price EU € 6, other countries €10). If not otherwise indicated, booked tickets are available at the address of the vienna-concert.com: Hohe Warte 64/7 A-1190 Vienna open Monday to Sunday 10:00 a.m. to 6:00 p.m.

11. Streitschlichtungstelle

For these Terms and Conditions, as well as all legal rights between Vienna-Concert.com and the Customer, apply as obligatory agreed according to Republic of Austria. Vienna is Place of execution Court of Jurisdiction.

 
 
 
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